How E-commerce can reduce cycle time, improve employees' empowerment and facilitate customer support

E-commerce can bring many benefits toward a company, but at here, i will discuss about how E-commerce can reduce cycle time, improve employees' empowerment and facilitate customer support.

Cycle time means a process of goods or services start from the first stage of produce untill deliver to customers. Many organization is figure out to reduce their company cycle time in order to made more profit and satisfy its customers. E-commerce had eliminate salepersons and middleman which always practice in traditional business trading. E-catelog is flexible and easy to update for provide latest information about products or services then deliver to customer on time upon updated. It reduce the marketing and advertising cost in promoting and can compete with others in quality, price and availability.

E-commerce will bring unlimited market share to a company. It will lead a small business growth bigger and become global multinational companies. Certain product which is special and unique which only certain people will consume on it can be setup in e-commerce too. This kind of market is call as niche market. This because e-commerce allow company to operate in 24 hours for a day. In reducing unnecessary phone call, postage mail, purchasing cost, order processing cost by directly sell to customer will lead to benefit a company more emphasis in improving facilitate customers support.

Most customers like to control on sales process. Especially for those who don't like to face salesperson. Through e-commerce, customers only need click on few icons and a sales transaction will be done. Customer loyalty can be build. Zero inventory can be implement in e-commerce by build up good relationship with supplier. Once a customer need of certain goods and the company can get from supplier in real time and shipping out to customer, not only will made customer love it and it will built up good image for the company too.

Staffs is free from serving customer. They need not to provide customer cervice and sales support by using right software in store of inventory levels, shipping and receiving logs and other administrative works. Easier administrative works will lead to most employees like to work on.

Company which operate in e-commerce and success are google.com, yahoo.com and so on. E-commerce bring a lot of benefits to this time-based competitive worlds.